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Bi-Lingual Customer Service Agent (Inbound Sales)
| Location: | Union, Union, New Jersey, USA |
|---|---|
| Job Type: | Permanent |
| Posted: | 13th Mar 2007 |
| Closing Date: | 10th Apr 2007 |
| Posted By: | Comcast |
| Details: | |
| Bi-Lingual Customer Service Agent (Inbound Sales) Job Responsibilities: • Handles large percentage of inbound sales calls in a prompt and professional manner, obtaining all information for resolution of transaction. • Answers customer questions regarding billing, products and features. • Targets customer interest with a variety of product and service offerings. • Accepts sales goals and competes in incentive contests. • Uses the CQE framework to maximize customer satisfaction. • Proficient performance in regards to “product consultant” and “Information provider” categories. • Corrects errors and discrepancies on customer bills as necessary. • Represent Comcast in a professional and positive manner in all situations. • Accurately presents sales and upgrade offers to assist customers in choosing the best available service to suit their needs. • Meet performance metrics including monthly sales goals. • Ability to meet minimum sales levels across all Comcast products as assigned. • Retain customers at the current level of services • Perform other duties as assigned Punctual, regular, and consistent attendance QUALIFICATIONS: • High School Diploma or the recognized equivalent. • Excellent verbal, written, and communications skills • Previous customer service/sales experience; ability to demonstrate value of Comcast Products and Services. • Ability to work overtime, as needed. • Comcast is an Equal Employment Opportunity/Affirmative Action/Drug-free workplace employer. | |
| Sorry! This job is no longer active as the closing date for applications has passed. You can view other vacancies from this company (if they have any) by clicking on their name above, alternatively we may have some suggestions for similar vacancies listed below that might be of interest. | |
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